Privacy Policy

Last Updated: September 2026

At Hey, Holli, we care about your privacy and want you to feel comfortable shopping with us.

This Privacy Policy explains how Hey, Holli collects, uses, and shares personal information when you visit our website, make a purchase, sign up for emails, contact us, or otherwise interact with our store.

Our online store is powered by Shopify, which helps us provide our website, checkout, payment processing, and other store services. Shopify also processes certain personal information as part of providing those services.

By using our website or purchasing from Hey, Holli, you acknowledge that you have read and understand this Privacy Policy.

Information We Collect

When we say personal information, we mean information that identifies you or can reasonably be connected to you.

Depending on how you interact with our website, we may collect information such as:

• Your name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment and transaction information
• Products you view, add to your cart, purchase, return, or cancel
• Account information, if you create an account
• Messages or customer service requests you send us
• Device and browser information
• IP address
• Information about how you use and navigate our website

Some payment information may be collected and processed directly by Shopify or our payment providers rather than being stored directly by Hey, Holli. The categories of information described above generally follow the information collected through a Shopify-powered store.

How We Collect Information

We may receive personal information:

• Directly from you when you place an order, create an account, sign up for communications, complete a form, or contact us.
• Automatically when you visit or use our website, including through cookies and similar technologies.
• From service providers that help us operate our store, process payments, fulfill orders, provide analytics, or deliver other services.
• From business or marketing partners where permitted by law.

 

How We Use Your Information

We use personal information primarily to run Hey, Holli and provide you with the best experience we can.

This may include using your information to:

Process and Fulfill Orders

We may use your information to process payments, prepare orders, arrange shipping, provide order updates, process approved returns or refunds, and maintain records of your purchases.

Provide Customer Support

If you contact us with a question, concern, damaged item, order issue, or other request, we use the information you provide to respond and help resolve the situation.

Improve Hey, Holli

We may use information about how customers interact with our website and products to improve our store, products, subscription boxes, customer experience, and future offerings.

Send Marketing Communications

If you choose to receive marketing from us, we may send emails or other communications about upcoming Holli-day Boxes, preorder dates, product launches, promotions, seasonal updates, or other Hey, Holli news.

You can unsubscribe from promotional emails at any time using the unsubscribe link included in the message.

Even if you unsubscribe from marketing, we may still send necessary messages regarding your orders, account, payments, or customer service requests.

Protect Our Business and Customers

We may use personal information to help prevent fraud, protect our website and customers, investigate suspicious activity, enforce our policies, and comply with applicable laws.

These uses are consistent with the purposes described in the Shopify policy you provided.

How We May Share Information

We do not simply hand out your personal information.

However, running an online store requires us to work with certain companies that help us operate Hey, Holli.

We may share information with trusted service providers such as:

• Shopify
• Payment processors
• Shipping and fulfillment providers
• Email or marketing platforms
• Website hosting or technology providers
• Analytics providers
• Customer service tools
• Fraud prevention or security providers

These companies may only receive information necessary to perform services for us or provide services connected with your shopping experience.

We may also disclose information when required by law, legal process, government request, or when reasonably necessary to protect Hey, Holli, our customers, or others.

If Hey, Holli were ever involved in a business sale, merger, reorganization, or similar transaction, information may also be transferred as part of that transaction.

The policy you provided similarly allows disclosure to Shopify, vendors, payment processors, shipping providers, marketing partners, and other service providers necessary to operate the store.

Shopify

Our store is hosted and powered by Shopify.

When you visit or shop with Hey, Holli, certain personal information may be collected and processed by Shopify in order to provide and improve the services used to operate our store.

Information submitted through our website may be transmitted to Shopify and other service providers, including providers located outside the country where you live.

Shopify may also process information collected through interactions with Shopify-powered stores for certain platform features, security, analytics, personalization, and advertising services.

You can learn more about Shopify's privacy practices through Shopify's Consumer Privacy Policy and Privacy Portal.

Cookies and Similar Technologies

Like most online stores, our website may use cookies and similar technologies.

Cookies can help our website:

• Remember items in your cart
• Remember preferences
• Understand how visitors use the site
• Improve website performance
• Help prevent fraud
• Support analytics and advertising

Depending on your location, you may have choices regarding certain cookies, targeted advertising, or data sharing.

Where required, those choices may be available through the privacy or cookie settings provided on our website.

Personalized Advertising

Depending on the services we use and where you live, information about your activity on our website may be used to help show relevant advertisements or marketing.

You may have the right to opt out of certain uses of your personal information for targeted advertising or what applicable privacy laws define as the "sale" or "sharing" of personal information.

Where available, you can use the data sharing or privacy choices link on our website to submit that request.

The Shopify policy you provided specifically notes that some customers may have rights to opt out of sale, sharing, or targeted advertising.

Children's Privacy

Hey, Holli creates products that families and children can enjoy, but our website and online purchasing services are intended for adults.

We do not knowingly collect personal information directly from children under the age required to provide consent in their jurisdiction.

If you are a parent or legal guardian and believe a child has provided personal information to us, please contact us so we can review the situation and, where appropriate, delete the information.

How We Protect Your Information

We take reasonable measures to help protect personal information.

However, no website, payment system, data transmission, or storage method can ever be guaranteed to be completely secure.

For that reason, please avoid sending sensitive or confidential information through unsecured communication channels.

How Long We Keep Information

We retain personal information only as long as reasonably necessary for purposes such as:

• Providing our services
• Completing and documenting orders
• Maintaining customer accounts
• Handling customer service requests
• Meeting tax, accounting, or legal obligations
• Resolving disputes
• Preventing fraud
• Enforcing our policies

How long information is retained may vary depending on the type of information and why it was collected.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate personal information
• Ask us to delete certain personal information
• Request a copy of certain personal information
• Opt out of certain targeted advertising, selling, or sharing of information
• Withdraw or change certain marketing preferences

Privacy rights vary by location and are not absolute in every situation.

We may need to verify your identity before completing certain requests.

We will not discriminate against you for exercising a privacy right available to you under applicable law.

Third-Party Websites

Our website may contain links to social media platforms, payment services, shipping providers, or other third-party websites.

Once you leave our website, the privacy practices of those companies are governed by their own policies.

Hey, Holli is not responsible for the privacy, security, content, or practices of websites that we do not own or control.

International Data Processing

Some of the companies that help operate our website may process or store information outside the state or country where you live.

When required by law, appropriate safeguards may be used for international transfers of personal information.

Changes to This Policy

As Hey, Holli grows, our website, technology, vendors, products, or legal requirements may change.

We may update this Privacy Policy from time to time to reflect those changes.

When we do, we will post the updated version on our website and update the Last Updated date at the top of this policy.

Questions or Privacy Requests

Questions about your privacy are always welcome.

If you would like to ask a question, make a privacy request, or contact us regarding this policy, you can reach Hey, Holli at:

Hey, Holli
Email: contact@heyhollibox.com

We want shopping with Hey, Holli to feel happy, easy, and trustworthy- and that includes taking your privacy seriously.