Cancellation policy
Cancellation Policy
At Hey, Holli, we know plans change. Because we’re a very small business and purchase supplies based on the number of boxes ordered, cancellations can have a real impact on us. We’ll always do our best to be fair while protecting the time, materials, and inventory already committed to your order.
One-Time Orders
If you need to cancel a one-time order, please contact us as soon as possible.
If your order has not yet entered processing, packing, or fulfillment, we may be able to cancel it and issue a refund.
Once an order has begun processing, been packed, or shipped, it can no longer be canceled.
Preorders
Preorders help us determine exactly how much inventory to purchase for upcoming Holliday Boxes.
Because supplies may be ordered specifically based on preorder quantities, preorders are generally final once materials have been purchased or preparation has begun.
If you need to cancel a preorder, please contact us as quickly as possible. Requests will be reviewed case-by-case, and cancellation is not guaranteed once we’ve begun committing funds toward your box.
Subscription Cancellations
You may cancel your Hey, Holli subscription at any time to stop future renewals.
Your cancellation must be completed before your next renewal is processed.
Once a subscription charge has already gone through and we have begun purchasing, preparing, or packing your next box, that order is considered active and is generally not eligible for cancellation or refund.
Canceling your subscription will stop future recurring charges, but it will not automatically cancel or refund a box that has already been paid for.
Canceling After Renewal
If your subscription renewed unexpectedly, contact us right away.
If we have not yet committed inventory or begun preparing your box, we may be able to help. Requests made after fulfillment preparation has started will be considered individually and may not qualify for cancellation.
Founding Family & Limited-Quantity Boxes
Some Hey, Holli boxes may be released in limited quantities, including special launches and Founding Family boxes.
Because inventory is purchased and reserved based on confirmed orders, cancellations for limited releases may be more restricted than standard orders.
If a cancellation is approved, your reserved box may be released to another customer.
Shipping
Orders that have already shipped cannot be canceled.
If you have an issue with an order after shipment, please review our Refund & Return Policy or contact us so we can help determine the best next step.
A Little Note From Us 💛
Hey, Holli is a small business, and every single box represents supplies we’ve sourced, purchased, organized, and prepared with care.
We completely understand that life happens, and we’ll always try to help when we reasonably can. We simply ask that cancellation requests be made as early as possible so we have the best chance of accommodating them.
If you have questions about canceling an order or subscription, please contact us at:
We’d rather hear from you early and work through it together than have you feel stuck with an order you no longer need.