Shipping Policy

Last Updated: September 2026

At Hey, Holli, every box is packed with a whole lot of care- and we want getting it to your doorstep to feel just as easy.

Because we’re a small business working with seasonal inventory, limited quantities, and specially sourced materials, shipping timelines may vary slightly depending on the box or release. We’ll always do our best to keep you informed along the way.

Order Processing

Orders are prepared and packed in the order they are received unless otherwise stated.

Processing times may vary depending on:

• The type of product ordered
• Whether the item is a preorder
• Monthly subscription fulfillment schedules
• Seasonal demand
• Inventory availability
• Holidays or unexpected delays

Estimated shipping or fulfillment information will be provided on the product page, during checkout, or through order updates when applicable.

Please remember that processing time and shipping time are separate. Processing is the time we need to prepare your order before it is handed over to the carrier.

Preorders

Many Holliday Boxes may be sold through preorder so we can purchase and prepare the right amount of inventory for each release.

The estimated fulfillment window for a preorder will be listed with the product whenever possible.

Our goal is to have each seasonal box arrive with plenty of time to enjoy it, but preorder shipping dates are estimates rather than guarantees.

Supplier delays, inventory issues, weather, carrier disruptions, or other circumstances outside our control may occasionally affect fulfillment.

If a significant delay occurs, we’ll do our best to keep customers updated.

Monthly Subscription Boxes

Subscription boxes are shipped according to the fulfillment schedule for that month’s Holliday Box.

Because every month brings a different theme, activity lineup, and collection of supplies, exact fulfillment dates may vary slightly from one box to the next.

Any important shipping updates will be communicated when necessary.

Shipping Rates

Shipping charges, when applicable, are calculated and displayed at checkout before your purchase is completed.

Shipping rates may vary depending on your order, destination, package size, and available shipping service.

Any free-shipping promotions or special shipping offers will be subject to the terms shown with that promotion.

Shipping Address

Please double-check your shipping address before placing your order.

Customers are responsible for providing a complete and accurate shipping address, including apartment or unit numbers when applicable.

If you notice an error after ordering, contact us at contact@heyhollibox.com as quickly as possible.

We will do our best to update the address if the order has not yet been processed or shipped, but changes cannot be guaranteed once fulfillment has begun.

If a package is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before we can resend it.

Tracking Your Order

When tracking is available, you will receive shipping information once your order has been prepared and handed over to the carrier.

Please allow some time for tracking information to update after receiving your shipping notification.

Carrier scans are not always immediate.

Carrier Delays

Once a package leaves Hey, Holli and is accepted by the shipping carrier, delivery is partly outside our control.

Delays can occasionally happen because of:

• Severe weather
• Holiday shipping volume
• Carrier disruptions
• Transportation delays
• Incorrect routing
• Natural disasters
• Other circumstances outside our control

We know waiting for a Holli-day Box isn’t nearly as fun as opening one, so if something seems unusually delayed, please reach out and we’ll help you review the tracking information.

Lost Packages

If tracking has stopped updating for an extended period or you believe your order may have been lost in transit, please contact us.

We may ask you to allow the carrier's normal delivery window to pass before a package can officially be considered lost.

Depending on the circumstances, we may work with the carrier, submit a claim, or determine another appropriate solution.

Because many of our boxes are limited or seasonal, an identical replacement may not always be available.

If we are unable to replace a qualifying lost order, another resolution such as store credit or a refund may be considered.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend first checking:

• Around all entrances to your home
• With household members
• With neighbors
• Parcel lockers or mailrooms
• Your local carrier or delivery office

Carriers occasionally mark packages delivered shortly before the package actually arrives.

If you still cannot locate your order, please contact us and we’ll help you determine the next step.

Orders marked delivered by the carrier are reviewed case-by-case and are not automatically eligible for replacement or refund.

Damaged Packages

If your Holli-day Box arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your name
• Order number
• Photos of the shipping box
• Photos of any damaged items
• A short description of what happened

Please keep the packaging until we’ve had a chance to review the issue, as photos may be needed for a carrier claim.

We’ll do our best to find a fair solution in accordance with our Refund & Return Policy.

Returned-to-Sender Packages

If a package is returned to Hey, Holli because of:

• An incorrect or incomplete address
• A refused delivery
• Failure to pick up the package
• Another issue unrelated to an error by Hey, Holli

the customer may be responsible for any additional cost required to ship the order again.

If the order cannot be reshipped, any refund consideration will be handled according to our Refund & Return Policy, and original shipping charges may not be refundable.

Multiple Items in One Order

Depending on product availability and fulfillment schedules, items purchased together may occasionally ship separately.

If this happens, you may receive more than one tracking number.

Limited & Seasonal Inventory

Many Hey, Holli products are purchased and prepared in limited quantities.

Because of this, we cannot guarantee that a lost, damaged, or returned seasonal item can be replaced with the exact same product.

When an exact replacement is unavailable, we’ll work with you to determine an appropriate alternative whenever the situation qualifies for one.

Shipping Outside Our Normal Service Area

Available shipping destinations will be shown during checkout.

If the website does not allow shipping to your location, please contact us before placing an order rather than entering an alternate address.

Any international orders we may offer in the future could be subject to additional shipping costs, customs duties, taxes, or import fees imposed by the destination country. Unless otherwise stated, those charges would be the responsibility of the customer.

A Little Note From Hey, Holli 💛

We’re a very small business, and every box that leaves us has been planned, gathered, packed, and sent with care.

We’ll always do our best to get your Holli-day magic headed your way as smoothly as possible- and if something genuinely goes wrong, please reach out.

We’re human on the other side of the screen, and we’d much rather have the chance to help.

Shipping questions?

Hey, Holli
Email: contact@heyhollibox.co

A little Holli-day magic for every month. ✨